Terms of Use | Validask

1. Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and PIKLOK S.R.L. (Via Libertà, III Traversa a destra, n.7, 80055 Portici — Napoli, Italia, VAT Code 09545701212, Reg. Number NA-1040209) (“Company”, “we”, “us”, or “our”), concerning your access to and use of VALIDASK.COM (the “Platform”), a software-as-a-service platform that lets any individual, business, or organization create and publish interactive Q&A micro-pages, and any other media form, media channel, or mobile application we may make available now or in the future related, linked, or otherwise connected thereto. By accessing the Platform, you agree that you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time. We will alert you to changes by updating the “Last updated” date above, and you waive any right to receive specific notice of each such change. Continued use of the Platform after a revised version is posted constitutes acceptance of the changes.

The information on the Platform is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law. Those who choose to access the Platform from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. Intellectual Property Rights

Unless otherwise indicated, the Platform is our proprietary property and all source code, databases, functionality, software, page designs, audio, video, text, photographs, and graphics on the Platform (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright, trademark, and other intellectual property laws. The Content and Marks are provided “AS IS” for your information and personal use only. Except as expressly provided in these Terms, no part of the Platform, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

Provided you are eligible to use the Platform, you are granted a limited license to access and use it, and to download or print a copy of any portion of the Content you have properly accessed, solely for personal, non-commercial use. We reserve all rights not expressly granted to you.

3. User / Platform Representations

User

By using the Platform, you represent and warrant that: (1) you have the legal capacity to comply with these Terms; (2) you are not a minor in your jurisdiction of residence; (3) you will not access the Platform through automated or non-human means; (4) you will not use the Platform for any illegal or unauthorized purpose; and (5) your use will not violate any applicable law. If you provide any information that is untrue, inaccurate, or incomplete, we may suspend or terminate your account.

Platform

Validask uses commercially reasonable, industry-standard security measures designed to protect user data, consistent with our Privacy Policy below.
Validask is a platform that lets any individual, business, or organization create and publish interactive Q&A micro-pages — shareable web pages where visitors can browse organized questions and answers, contact the page owner, and, where enabled, send a message or request an appointment.
The core functionality — creating a page, organizing it into sections, and publishing questions and answers — is available free of charge, subject to the limits of the Free plan.
Beyond the Free plan, Validask offers paid subscription plans (Pro, Business, and Enterprise) that unlock additional pages and sections, additional media storage, higher-quality video, custom themes and branding, booking/appointment request management, custom notification email addresses, password-protected (“private”) pages, and priority support. Subscribing is always optional, and any paid plan can be cancelled at any time from your account settings.

4. Subscription Plans and Features

We make every effort to describe our subscription plans and their features accurately, but we do not guarantee every description is complete or current at all times — features may be added, changed, or removed as the Platform evolves. All plans and features are subject to availability, and we reserve the right to discontinue any plan or feature at any time. Prices for all plans are subject to change, as described in Section 5 below.

5. Purchases and Payment

For paid subscription plans, you agree to provide current, complete, and accurate billing information, and to promptly update it (email address, payment method, card expiration date) so we can process your subscription. All payments are processed securely by our payment processor, Stripe, and billed in Euro (€) on a recurring basis for as long as your subscription remains active. Validask does not itself store your full payment card details.

We may change subscription prices at any time; where required by law, we will give advance notice before a price change takes effect on your next billing cycle. You authorize us, through Stripe, to charge your chosen payment method upon subscribing and at each renewal, until you cancel. You may cancel at any time from your account settings; cancellation takes effect at the end of your current billing period, with no partial refund unless required by law. We reserve the right to refuse or limit any subscription where we suspect fraud or abuse.

6. Prohibited Activities

The Platform may not be used in connection with any commercial endeavor except your own use of it to publish and manage your own Q&A page(s), or as otherwise approved by us. As a user, you agree not to, among other things: scrape or systematically retrieve data without permission; attempt to defraud or mislead us or other users; circumvent security features; harass, abuse, or threaten any person; submit false reports of abuse; upload viruses or other harmful code; use bots, scripts, or automated data-mining tools; impersonate another user; interfere with the Platform’s operation; reverse engineer the Platform’s software; or use the Platform to compete with us.

7. User Generated Contributions

The Platform lets you create, submit, and publish content — including text, questions and answers, section names, photographs, video, audio, contact details, and other material (collectively, “Contributions”) — as part of your own Q&A page(s). Contributions are, by design, publicly viewable by anyone who visits your published page, unless you enable the Platform’s private-page feature. When you make any Contribution, you represent and warrant that it does not infringe any third party’s rights, is not false or misleading, is not unlawful spam or solicitation, is not obscene, harassing, or defamatory, does not concern child sexual abuse material or otherwise endanger minors, and does not include offensive content based on race, national origin, gender, sexual orientation, or disability.

8. Contribution License

We may access, store, process, and use any information and personal data you provide, following our Privacy Policy and your own choices (including settings). We do not assert any ownership over your Contributions — you retain full ownership of them and any associated intellectual property rights. We are not liable for any statements in your Contributions; you are solely responsible for them and agree to hold us harmless from any responsibility regarding them.

9. Submissions

Any questions, comments, suggestions, or feedback you provide us about the Platform (“Submissions”) are non-confidential and become our sole property. We may use and disseminate them for any lawful purpose without acknowledgment or compensation to you.

10. Platform Management

We reserve the right, but not the obligation, to monitor the Platform for violations of these Terms; take appropriate legal action, including reporting to law enforcement; restrict or disable any Contribution; remove content that is excessive in size or burdensome to our systems; and otherwise manage the Platform to protect our rights and its proper functioning.

11. Term and Termination

We reserve the right to deny access to and use of the Platform, in our sole discretion and without notice, to any person for any reason, including breach of these Terms. We may terminate your use of the Platform or delete any content you posted at any time, without warning.

You may also close your own account at any time from your dashboard’s Settings, which deletes your account and associated pages in accordance with our Privacy Policy below.

12. Modifications and Interruptions

We reserve the right to change, modify, or discontinue all or part of the Platform at any time, without notice, and without liability to you. We cannot guarantee the Platform will be available at all times; you agree we have no liability for any loss or inconvenience caused by downtime.

13. Governing Law

These Terms are governed by the laws of Italy, and you irrevocably consent that the courts of Naples shall have exclusive jurisdiction over any dispute arising in connection with these Terms.

14. Dispute Resolution

Informal Negotiations. The parties agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration.

Binding Arbitration. Any dispute shall be referred to and finally resolved under the Regolamento di Arbitrato della Camera Arbitrale del Consiglio dell’Ordine degli Avvocati di Napoli. The number of arbitrators shall be 1; the seat of arbitration shall be Naples, Italy; the language of proceedings shall be Italian; the governing law shall be the substantive law of Italy.

Restrictions. Arbitration is limited to disputes between the parties individually — no class-action or representative proceedings are permitted. Disputes concerning intellectual property, theft, privacy violations, or claims for injunctive relief are not subject to arbitration.

15. Corrections

There may be typographical errors, inaccuracies, or omissions on the Platform, including on pages published by other users. We reserve the right to correct our own platform-level content at any time without notice. We are not responsible for the accuracy of content published by individual page owners.

16. Disclaimer

The platform is provided on an as-is and as-available basis. Your use of the platform is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We make no warranties about the accuracy of content on the platform, including content published by other users, and assume no liability for errors, unauthorized access to our servers, interruptions, bugs or viruses transmitted by third parties, or any loss resulting from content published via the platform.

17. Limitations of Liability

In no event will we or our directors, employees, or agents be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the platform. Our total liability to you for any cause will at all times be limited to the amount, if any, paid by you to us in the twelve months prior to the event giving rise to the claim.

18. Indemnification

You agree to defend, indemnify, and hold us harmless from any loss, damage, liability, or claim, including reasonable attorneys’ fees, arising from your use of the Platform, breach of these Terms, or violation of any third party’s rights.

19. User Data

We maintain certain data you transmit to the Platform to manage its performance. Although we perform regular backups, you are solely responsible for data you transmit, and we have no liability for any loss or corruption of such data.

20. Electronic Communications, Transactions, and Signatures

Visiting the Platform, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that they satisfy any legal requirement that communication be in writing, including electronic signatures and records.

21. Cookie Policy

The Platform uses Firebase Hosting, Authentication, Firestore, and Cloud Functions (Google LLC) for its core infrastructure, Stripe for payment processing, and Resend for transactional emails (such as booking-request notifications). Please refer to each provider’s own policies for details:

22. Miscellaneous

These Terms constitute the entire agreement between you and us. Our failure to enforce any provision is not a waiver of it. We may assign our rights and obligations at any time. If any provision is found unenforceable, it is deemed severable and does not affect the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us.

23. Contact Us

PIKLOK S.R.L.
Via Libertà, III Traversa a destra, n.7
80055 Portici — Napoli, Italy
hellovalidask@piklok.com